Frequently Asked Questions (FAQ)

1. How can I change or cancel my order?
   You can contact our customer service team to make changes to your order or cancel it. To do this, simply call +994 10 258 70 70 or submit a request through our website.
2. How can I track the status of my order?
   You can contact our customer service team via phone or WhatsApp to get information about the current status of your order. Order tracking information will be provided to you upon request.
3. Can I check and try on the products in the store?
   Yes, you can try on the products in our stores and choose the model and size that suits you best. Please note that some product categories do not allow changes or returns.
4. Is it possible to order a product on the website and pick it up in store?
   Yes, you can use the “Pick up in store” option when ordering. If the product is available in the store, it is reserved and made ready for delivery within a short period of time. When your order is ready, you will be sent an SMS notification.
5. Is it possible to re-purchase a product that is out of stock on the website?
   You can contact our customer service team to find out whether products that appear to be out of stock on the website will be back in stock. Our team will provide you with detailed information about product availability and renewal.
6. Is it possible to exchange a product if the size does not fit?
   Yes, it is possible to exchange a product if the size does not fit. It is recommended that you contact our customer service team to determine the terms of exchange and the correct size.
7. How can I use the dry cleaning service?
   Customers who purchase a set of products from MAHUD are provided with a dry cleaning service 2 times, valid for 6 months. The dry cleaning right is automatically reflected as an active coupon in your personal account after purchase and can be used during the provided period.